Receiving your order is assured! In case your package is missing or lost, we're going to ship another one and we'll pay for the cost.
We accept Credit card payments and Bitcoins only when ordering on the website. For wholesales we accept Bank transfers and money orders.
All orders are shipped out of our warehouse in China straight to your door, you should always receive an order confirmation and tracking number by email. You can then follow the tracking updates to keep up to date with your shipment. Kindly allow up to 10 days after shipment before contacting regarding a shipment's status. Always make sure your shipping details (Adress and phone number mainly) are correct, we aren't responsable for reshipping if the address provided was wrong. We won't guarantee there will be no import taxes, that is not our responsability, it's the buyer's.
We shall offer you directions on returning your item(s). For a refund, you need to return your order within 3 days after receiving it. You have to ship back your package via courier, in your own expenses, and email us the tracking number and order reference to apply for a refund. Refunds are made to the same Credit Card used for payment, and could process for up to 7 working days after we get back the returned goods and inspect for any damages.