1. Is Alpha Luxury Legit ?
Yes, We are legit and trustworthy suppliers on the business for over 3 years. Please buy with confidence !
2. Are the products shown on the website original ?
No, The items we sell are high quality imitations of the original product.
3. How is the quality of the replica ?
In our store, you only find the finest quality replica, grade A that looks exact same as original.
4. Will my item come in a box ?
The products in our store come with an original box as well as a receipt.
5. Where are you shipping from ?
We are shipping our packages from China.
6. How long does shipping take ?
FREE Shipping to the US with e-Packet usually takes 8-12 days, Faster options are available to choose from during checkout.
7. What do you ship with ?
We usually ship through China EMS, which requires a fee of $10 for a fast shipment. e-Packet is slow but free, e-Packet could take up to 15 days to the US and up to 25 days to some countries. We also offer DHL shipments which is the fastest option.
8. Do you offer free shipping ?
We offer FREE SHIPPING to all orders through e-Packet.
9. Can't find FREE shipping ?
We only offer FREE shipping through e-Packet, which we only use with USA customers due to the shipping duration it takes for other countries. If you are not from USA, we would recommend choosing EMS.
10. Do you ship worldwide ?
Yes, We do ship all over the world.
11. Could the package get seized by customs ?
We guarantee you will be receiving what you paid for, so in case the shipment gets seized, we will reschedule a new shipment of your order FREE of any charges. However, we are not responsible for import taxes and that is the customer's responsibility.
12. What Currency is shown on the website ?
All the prices in our website are in US Dollars.
13. Do you accept PayPal ?
No, PayPal does not allow selling replica items under their service.
14. What payment options do you accept ?
You can simply checkout on our website with your Credit or Debit Card (Visa/MasterCard) or by Bitcoin. Other payment options are a bank transfer or money orders with Western Union or MoneyGram.
15. Is my personal information safe ?
Our website is well protected, we also have an SSL certificate that guarantees all customer's personal information are stored safely.
16. Do you offer free products for reviews ?
We do not ship any products without upfront payment, but we do offer discounts for reviews and commissions for affiliates.
17. Do you offer any discounts ?
Currently we offer a 5% discounts to all orders over $200 and 10% discounts to all orders over $300 or more. We also offer discounts on occasions like Christmas, New Year, Black Friday...etc Long term often shopping customers get a special discount code for future purchases.
18. Can i get a better price for multiple orders ?
For large orders, please contact us to get a wholesale price.
19. How can i contact you ? and when can i expect a reply ?
You can email us by filling the "Contact us" form or text us in WhatsApp for wholesale. We always try our best to reply to all inquiries within 24 hours, in busy seasons you can expect a reply in less than 48 hours.
20. How can i know which size to choose ?
All sneakers fit true to size, just like the original adidas and Nike fit. Hoodies and outerwear are also true to size. Belts and Metal watches are always bigger, so you can adjust them to your exact fit.
21. How can i see more pictures of the products ?
For more detailed pictures of a product, please click the "Detailed images" tab in the description.
22. Do you accept returns ?
Yes, if you are unsatisfied with an order, you can always return it within 3 days after receiving it as long as the product is exactly just like it was when shipped.
23. How can i track my order ?
To track an order, please hover your mouse over "Help" on the top right of the page and choose "Track you order". Simply input your tracking number and check the latest update.
24. My tracking number is not working ?
After receiving your tracking number, please allow 24 hours until you can trace it online. In busy seasons it can take as long as 48 hours.
25. Can you supply other replica i can’t find on the website ?
Yes, we have partners who have different replica brands. You can always send us your request and we will reply to it if it's available in stock.